At AMDS MX we want you to be completely satisfied with your purchases. That's why we've created a simple and transparent process to exchange products that don't meet your expectations. Below, we explain step by step how to make a product exchange.
1. Review the Exchange Policies
Make sure your purchase complies with our exchange policies.
1.1 Exchange Policies
- Products can be exchanged within the first 5 days after purchase.
- The product must be in perfect condition, unused, and in its original packaging, with all labels and accessories intact.
- Exchanges are not accepted on personalized products, unless they have manufacturing defects or errors in the original design requested by the customer.
2. Contact Our Customer Service Team
To initiate an exchange, send us an email to [email protected] and [email protected] or call the customer service number. Include in your message the order number, a brief description of the product and the reason for the exchange.
Our team will confirm if the product is eligible for exchange and provide you with specific instructions.
3. Pack the Product for Shipping
Store the product in its original packaging along with any accessories, tags, or additional packaging.
Pack it securely to avoid damage during shipping.
4. Send the Product to Our Address
We will provide you with the shipping address where you should send the product for exchange. Outbound shipping costs are usually the customer's responsibility, except in cases of defective products or shipping errors.
5. Exchange Processing
In the event of receiving a defective or incorrect product, we cover all shipping costs necessary to make the exchange. Make sure to notify us within the first 5 days of receiving the order to coordinate the exchange.
Once we receive the product and verify its condition, we will send you a confirmation email.
You can choose the new product you wish to receive in exchange. If the value of the new product is higher, we will inform you about the payment of the difference.
We will process the shipment of the new product as soon as everything is confirmed.
6. Exchange Time
Exchanges are usually processed within 5-10 business days after receiving the product.
We are here to help you every step of the way. If you have any additional questions or need support during the process, please feel free to contact us. Thank you for trusting AMDS MX to personalize your style!
